Rinaura Therapeutics Policies & Legal:

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​Deposits

All deposits are non-refundable. If you do not give 24 hours notice of a cancellation, you will be charged for the service in full. 

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Communication & Preferences:

​Your comfort is my top priority at Rinaura Therapeutics ,  I understand that each client has unique preferences, and I am dedicated to tailoring your experience accordingly. Please feel free to share your preferences regarding lighting (if available), music, and whether you prefer conversation or a quiet treatment. I am here to address any questions or concerns you may have. By communicating your preferences, you help me create the ideal session experience for you.

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Appointment Scheduling:

​I recommend scheduling your appointments in advance to ensure availability. Book individual services at least 1-2 weeks ahead and special events 4-6 weeks in advance. I try to accomodate same-day appointments, availability is not guaranteed. Check my online booking system or call me at (321) ____  for availability. 

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Cancellation and Rescheduling Policy:

​Please provide at least 24 hours' notice for cancellations or rescheduling. Late cancellations or "no-shows" will be charged the full service price. I understand emergencies happen and I will do my best to accommodate you and understand your emergency. All deposits are non-refundable. 

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Massage Etiquette:

​To maintain a tranquil environment, please silence your cell phones and keep your voice low. Ensure good personal hygiene by showering before your appointment and wearing clean clothing. This helps create a pleasant experience for both you and myself.

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Health and Medical Conditions:

​Inform me of any health concerns, allergies, or medical conditions when booking your appointment or using the Intake Form. This allows me to provide safe and appropriate treatments for you.

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Age Requirements:

​All clients must be at least 18 years old to receive treatment by me without parental consent. 

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Payment and Gratuities:

​I accept all major credit cards, cash, and gift certificates. Gratuities are not included in the service price but are always greatly appreciated, with the industry standard being 15-30%.

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Gift Certificates:

​Gift certificates are available for purchase and can be used for any massage service. They are non-refundable and have no cash value.

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Right to Refuse Service:

I reserve the right to refuse service to anyone who appears intoxicated, does not adhere to policies, or for any other reason I deem appropriate. 

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Intake Forms:

Intake forms are required and must be updated annually or with any significant changes in your medical condition. These forms will be sent electronically for your convenience.

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Refund Policy for Service Plans & Memberships:

Service packages and membership credits are non-transferable and non-refundable. Thank you for your understanding.

 

Disrobing Policy:

Your comfort is my priority. You may undress to your comfort level for treatments, whether fully clothed or fully disrobed. I will adapt accordingly. You will always be modestly and appropriately draped during treatment. However we will work with whatever level of undress you are most comfortable with.

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Lateness Policy:

More than 15 minutes late without prior communication will be considered a "no-show", and I may leave. You will be charged according to our cancellation policy. If you arrive late within the allowed time frame, your treatment may be shortened to avoid impacting other clients. The full service price will still apply. Thank you for your understanding.

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Oil in Hair Notice:

During treatments, your hair may come into contact with oils, creams, or lotions. To minimize contact, consider bringing a hair tie or clip. I do my best to keep your hair oil-free but cannot guarantee it. 

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Aromatherapy Notice:

Aromatherapy can be incorporated into any treatment. If you choose to have Aromatherapy incorporated in your service, Please Inform me of any allergies or sensitivities before your treatment, and I will do our best to accommodate you. Please let me know ahead of time so I can have the correct fragrances with me. 

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Pricing:

Prices listed on my website are subject to change at any time. I strive to keep them updated to provide accurate information. Thank you for your understanding.

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Satisfaction Policy:

Your satisfaction is important to me. If you are unsatisfied with a service, please inform me within 48 hours of your appointment. I will address your concerns or offer an alternative solution. This policy does not cover changes in preference or additional services requested after the initial appointment. Contact me directly at RinauraTherapeutics @gmail.com or (321) _____

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Privacy Policy:

Rinaura Therapeutics is committed to safeguarding your privacy. This Privacy Policy outlines how I collect, use, and protect your personal information.

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Information We Collect:

• Contact information (name, email, phone, mailing address)

• Appointment and service details (service type, special requests, medical information)

• Payment information (credit card details)

• Non-personal information through cookies and tracking technologies (IP address, browsing history, device information)

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How We Use Your Information:

• To provide services, process bookings, and facilitate payments

• To communicate about appointments, account updates, and promotions

• To maintain and improve our website and services

• To protect the security and integrity of our website and business

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Sharing Your Information:

• We do not sell or rent your personal information

• We only share information with service providers and partners who help deliver our services

• We comply with legal requirements to protect our rights and the safety of clients, staff, and the public

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Data Security:
We use appropriate measures to protect your personal information, but cannot guarantee absolute security. However, we do have a 99.9% security rating and we have never before had any breech of security. We utilize top-teir security software used in banking systems and also the medical industry. It is very expensive but worth it to us to assure your information is as secure as it possibly can be.

Your Rights:
You can access, update, or delete your personal information by contacting us.

Changes to Our Privacy Policy:
We may update this policy periodically. Changes will be posted on this page, and we encourage you to review it regularly.

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Reiki Disclaimer:

Rinaura Therapeutics is not a medical facility or medical staff nor will we medically diagnose or treat a client. All our Reiki services are metaphysically based and offer no guarantee of results. Nor are they meant or intended to be inscribed as a claim to cure anything. 

Our services are not meant to substitute or replace medical care by licensed professionals. Nor is any information on this site intended as medical advice. A client’s choice to have a service is based on spiritual beliefs of options to work on your inner self, higher self, or soul self which in turn can be a compliment to professional health care but is not intended as a replacement for medical care from licensed doctors, psychologists and such of the medical field.

 

Refund policy/Cancellation Policy:

There are no refunds, nor exchanges for any of our services once rendered.   

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Reiki Guarantees:

We make no guarantees of results from any of our practitioners, nor is Rinaura Therapeutics responsible for the individual opinions of the practitioners or staff. 

Metaphysical thinking differs from practitioner to practitioner.  It is the client's sole choice to believe or not to believe in these “alternative” ways of thought and energy presented by each individual on staff or partnered with Rinaura Therapeutics  

Our goal at Rinaura Therapeutics is to offer positive energy work and healing from within, using a tool that matches the science of Massage Therapy. It is the client’s sole choice to observe, participate and recognize the healing and allowing it to resonate within for themselves. 

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E-mail Policies

We are committed to keeping your electronic mail address confidential. We do not sell, rent, or lease our subscription lists to third parties, and will not disclose your address to any third parties.

We will maintain the information you send in accordance with applicable federal law.

In compliance with the CAN-SPAM Act, all mail sent from our organization will clearly state who the message is from and provide clear information on how to contact the sender. In addition, all messages will also contain concise information on how to remove yourself from our mailing list so that you receive no further communication from us.

We provide users the opportunity to opt out of receiving communications from us and our partners by reading the unsubscribe instructions located at the bottom of any message they receive from us at any time.

Users who no longer wish to receive our newsletter or promotional materials may opt out of receiving these communications by clicking on the unsubscribe link.

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Policy Changes:

It is our policy to post any changes we make to our Privacy Policy on this page. If we make material changes to how we treat our users’ personal information, we will notify you by email to the email address specified in your account and/or through a notice on the Website home page. The date the Privacy Policy was last revised is identified at the bottom of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this Privacy Policy to check for any changes.

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HIPAA Compliance Disclaimer:
We take your privacy and the security of your health information seriously. Rinaura Therapeutics strictly adheres to the standards set forth by the Health Insurance Portability and Accountability Act (HIPAA). All personal health information (PHI) collected, stored, or processed through our services is protected using appropriate administrative, physical, and technical safeguards to ensure confidentiality, integrity, and compliance with HIPAA guidelines and law.

If you have any questions about how we protect your information, please feel free to contact us.

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​Accessibility

​We aim to comply with current accessibility standards (including WCAG 2.1 guidelines) and are continuously working to improve usability for all visitors. If you encounter any issues using our site, please email us at rinauratherapeutics@gmail.com with a description of the problem, and we’ll do our best to fix it promptly.

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​Materials or content found within this website including photos video, audio, print, and or any content may not be copied, reproduced, distributed, republished, downloaded, displayed, posted, transmitted or broadcasted in any form or by any medium without the prior written permission of  Rinaura Therapeutics . Rinaura Therapeutics is a company owned and operated under Rinaura Therapeutics LLC. Content within this website is owned by Rinaura Therapeutics LLC. And is only used with permission granted. Any content NOT owned by Rinaura Therapeutics is used for demonstration purposes and is posted for example. By accessing and using this website, you agree to comply with our terms and conditions, privacy policy, and any other applicable guidelines or regulations. These policies are designed to ensure a safe, secure, and enjoyable experience for all users. We recommend reviewing them periodically to stay informed about any updates or changes. If you do not agree with any part of these policies, please refrain from using this website. Your continued use constitutes acceptance of these terms. Rinaura Therapeutics LLC. 2025